Lorenzo Miláns del Bosch
Partner at Oliver Wyman
Lorenzo Miláns del Bosch is a distinguished Partner at Oliver Wyman, where he plays a pivotal role in shaping the firm's telecommunications practice. With a deep expertise in enhancing customer-centric strategies and leveraging data-driven insights, Lorenzo has been instrumental in helping telecom clients navigate complex market landscapes and innovate for sustainable growth. He brings a wealth of experience in guiding organizations through digital transformation and optimizing customer value through advanced analytics and AI technology.
Lorenzo's strategic acumen is reflected in his thought leadership on customer retention and the integration of omnichannel approaches within the telecommunications sector. His focus on personalization and customer engagement has positioned him as a leading voice in fostering growth strategies in saturated and competitive markets. Driven by a commitment to unlocking customer value, Lorenzo collaborates with clients to develop tailored solutions that harness the power of technology and data.
Prior to his role at Oliver Wyman, Lorenzo's career was marked by impactful contributions to various projects that advanced customer-centric initiatives and improved business outcomes for major telecom operators. He continues to contribute to the dialogue on industry advancements through his published articles and insights on emerging trends in telecommunications. 6 Articles