Rick Chavez
Partner, Co-leader of CustomerFirst at Oliver Wyman
Rick Chavez is a Partner and Co-leader of CustomerFirst at Oliver Wyman, where he specializes in strategic consulting to drive customer-focused innovation across industries. With a deep understanding of digital disruption and its implications for business strategy, Rick advises clients on integrating innovative practices akin to those used by leading fintech companies, reshaping organizational approaches to meet the demands of today's dynamic market environment.
Rick has become a thought leader in the fields of strategic planning and customer value, advocating for businesses to adopt agile, entrepreneurial mindsets that prioritize customer needs and adaptability. His work encompasses guiding firms through the complexities of digital strategy, risk management, and the identification of growth opportunities in the face of technological and regulatory shifts.
As a seasoned advisor, Rick contributes extensively to industry discourse on innovation as a discipline, offering insights into how firms can capitalize on market trends by aligning corporate strategies with customer-first principles. His expertise has been instrumental in assisting boards and executives to frame disruption risks effectively and evolve their strategic approaches to foster long-term resilience and success. 12 Articles