SK
Sergey Khon
Mckinsey
Sergey Khon is an Associate Director at McKinsey & Company’s London office. With a strong focus on the financial services sector, Sergey applies his deep industry knowledge to assist clients in navigating the complexities of modern retail banking. His expertise lies in balancing digital innovation with the traditional physical branches, often referred to as the "phygital" approach, to create seamless and effective distribution strategies. Sergey is a thought leader who has contributed extensively to the discourse on evolving banking distribution models and the integration of digital and physical channels to enhance customer experiences and operational efficiency. His insights are instrumental in helping banks adapt to the rapid technological changes and the challenges posed by the post-COVID-19 landscape. 2 Articles