SC
Shital Chheda
Mckinsey
Shital Chheda is a distinguished partner at McKinsey & Company's Chicago office. With extensive expertise in the financial services sector, Shital advises top-tier banking institutions on transforming customer experience and strategic growth initiatives. Her insights have been pivotal in guiding banks to innovate and enhance digital tool adoption, particularly in response to shifting market dynamics and customer needs precipitated by the COVID-19 pandemic. By leveraging her deep understanding of evolving customer expectations, Shital has successfully helped financial institutions recalibrate their acquisition and retention strategies to maintain a competitive edge. Her thought leadership continues to shape best practices within the industry, making her a sought-after advisor and respected voice in financial services. 2 Articles