EB
Eleanor Bensley
Mckinsey
Eleanor Bensley is an associate partner at McKinsey & Company based in the Sydney office. With a profound expertise in the financial services industry, Eleanor specializes in banking and retail banking sectors. She is a thought leader in customer experience, particularly in the context of significant disruptions such as the COVID-19 pandemic. Throughout her tenure at McKinsey, Eleanor has advised leading financial institutions on strategies to enhance their digital capabilities and adapt to evolving consumer behaviors. She frequently addresses the implications of economic and societal shifts on household financial decisions and the strategic responses required to navigate these changes effectively. Eleanor holds degrees in economics and business administration, and she actively contributes to the discourse on financial services through various publications and insights. 3 Articles