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Ewan Duncan
Mckinsey
Ewan Duncan is a principal in McKinsey & Company's Seattle office, where he brings over two decades of expertise to the forefront of operational excellence, digital consumer behavior, cloud technology, and customer experience in the insurance industry. With a forward-thinking approach, Ewan leverages advanced technology, analytics, and psychological insights to drive transformative changes in lean production techniques. His strategic advisory work empowers industrial companies to harness the vast potential of cloud computing, enabling them to reinvent product development, delivery, sales, and service.
As a thought leader, Ewan has an acute understanding of the rapidly evolving digital landscape and how it influences consumer behavior. His insights guide companies to adapt finely-tuned strategies that enhance their engagement with digital platforms. In the financial sector, particularly insurance, Ewan's expertise in crafting superior customer experiences helps organizations achieve accelerated growth and increased profitability. He adeptly navigates cross-functional and multichannel customer journeys to ensure clients deliver best-in-class service.
Through his extensive experience and innovative thinking, Ewan Duncan continues to shape industry standards and propel businesses toward sustained success in an increasingly complex and competitive market. 4 Articles